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Letter to Twitter

Dear Madam / Sir,

Let me bring your attention to the fact that your website misspells the names of Ukrainian cities.

In particular, you write the name of the capital of Ukraine in English is Kyev:

Kyiv is the correct spelling of course.

Please make the respectful changes in order not to confuse your Ukrainian users.

Thank you very much indeed for you support.

Sincerely yours,

[See the complete list of those signed on the petition site]

Posted in Letters. Tagged with .

By Marko
June 27, 2009

6 comments

6 Responses

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  1. Marko said
    on June 27, 2009

    Posted to their help desk:

    * http://twitter.zendesk.com/requests/new

    They promised to post the answer on http://twitter.zendesk.com/requests/395543

  2. Marko said
    on June 30, 2009

    Below is the response from Twitter. In fact, they did nothing. I have a strong feeling they even did not look into the issue. Morons.

    ———- Forwarded message ———-
    From: Twitter Support
    Date: 2009/6/30
    Subject: Jun 27 07:48 am:Dear Madam / Sir,As posted on http://kyiv.of-cour.se/2009/06/27/letter-to-twitter/Let me bring your attention to the fact that your website misspells the names of Ukrainian cities.In particular, you write the name of the capital of Ukraine in English is Kyev.Kyiv is the correct spelling of course.Please make the respectful changes in order not to confuse your Ukrainian users.Thank you very much indeed for you support.Sincerely yours,[See the complete list of those signed on the petition site]

    ## In replies all text above this line is added to the ticket ##
    Ticket #395543: Dear Madam / Sir, As pos…

    Hi,

    You’re receiving this automated response because of one of these things:

    * The problem you reported has been fixed
    * You filed a duplicate request and we’re working on an open one, or we solved your issue in another request
    * Yours is a known issue that we’re aware of and working on fixing, listed here: http://help.twitter.com/forums/31935/entries
    * Your request is answered by an article listed in our Help Articles, here: http://help.twitter.com/forums

    You can type a word into the search box to find topics relevant to your question. Once you’re looking at a help resource, you can also see other topics related to it.

    ——————————————————————-
    Got a problem?

    If you’ve reported a known issue, such as search not indexing your account, direct message or follower counts being off, frozen timelines, picture upload problems, and more, please check the Status Blog (http://status.twitter.com) or the threads here to find out the latest information:
    http://help.twitter.com/forums/31935/entries

    We’re currently closing tickets reporting known issues, as we’re aware of the problems and working on fixing them. Updates will be available in the relevant pages, and on the Status blog. You can follow @twitter to receive tweets with the latest information.

    ——————————————————————-
    User Names On Twitter

    Twitter isn’t releasing inactive user names; if you’re writing in to get the user name of someone who hasn’t updated in more than 6 months, we apologize, but we’re not able to release them at this time. If your user name request relates to Terms of Service issues, such as trademark or copyright, please see the policies listed here:
    http://help.twitter.com/forums/26257/entries

    to find out where to send your request, and what information to include. We do not release user names that belong to suspended accounts.

    ——————————————————————-
    Log in Problems?

    We experienced some problems for people who created accounts but were unable to log in. These problems have been fixed; try logging in again with the user name and password you selected when you signed up. If you can’t remember your user name, enter your email address here:
    https://twitter.com/account/resend_password

    If you can’t remember your email address, enter your user name here:
    https://twitter.com/account/resend_password

    ——————————————————————-

    Thanks!
    Twitter Support
    This email is a service from Twitter Support

  3. Marko said
    on July 3, 2009

    The issue got quite a resonance on Twitter indeed:

    Ага, хороша хвиля пішла:

    http://twitter.com/#search?q=%23fixkyivtz

  4. Marko said
    on July 15, 2009

    It took Twitter just three week. Even faster then it took WizzAir a while ago.

    To see the result click here.

    Thank you everyone for signing in!

Continuing the Discussion

  1. І все ж таки, він Kyiv « Вплив [Народу] linked to this post on September 19, 2009

    […] через Інтернет, ми провели дві успішні кампанії з Twitter і […]

  2. Facebook switched to Kyiv spelling – Kyiv, of course! linked to this post on October 20, 2009

    […] in the case with Twitter, the change was not that swift, but Facebook is much bigger, so one had to adjust for the company […]